FAQs

Q 1. What is the subscription period?
The subscription period is of 1 year.

Q 2. How many users can login at one time?
Five concurrent users can login through one user id, however no assignment of cases can happen in this scenario. For assigning cases, subscribe to additional members

Q 3. If I am taking a single license, how many user accounts I can create?
For single license, one user Id will be generated. Registered User will receive email and SMS alerts (depending on the selected plan). For activation of additional user/member additional per user charge needs to be paid.

Q 4. How many users can login at one time?
Five concurrent users can login through one user id.

Q 5. How do I cancel my subscription?
The Subscription will automatically be cancelled once the validity of subscription is over. If it needs to be cancelled within the period, please write us at casewatch@manupatra.com. Please note that there is no Refund Policy.

Q 6. Can I upgrade my subscription plan from basic to premium in the mid of subscription?
Yes, it can be done on a pro-rata basis.

Q 7. What will happen to my data if I do not renew?
Casewatch will keep your data for 2months from the date of expiry of the subscription, during this time you can download the data anytime through the export option.

Q 8. Do I have to renew the subscription every year?
Yes. Since this is an annual subscription, you will need to renew the subscription every year.

Q 1. I have more than 500 cases, can I do the bulk uploading of cases?
No, the bulk uploading is currently not available. However, our team will help in migrating all your cases into the CaseWatch platform.

Q 2. I have many CNR Numbers for district court cases, can these be updated at one instance?
Yes, you can update multiple CNRs in Casewatch at one Instance. There is a format available for updating the bulk CNR numbers. Our team will guide you through the process.

Q 1. How do I Add a case for tracking in CaseWatch?
Log into CaseWatch using your credentials. On the dashboard Go to “Add Case”, then select the court and provide Case Type, Case number & Case Year and click on “Add”

Q 2. Why in some cases the status appears as “Case not available”?
If the case details entered are invalid or are not available on the court website, the status shows as "Case not available”

Q 3. How many courts are covered (tracked) by CaseWatch?
Casewatch covers 10,000+ courts across India

Q 4. Is there any provision to check status of my cases if it is pending or disposed off?
Yes, you can check pending/disposed status of all the cases that you add in CaseWatch.

Q 5. Can I archive the cases which are disposed?
Yes, you can archive the disposedoff cases.

Q 6. Can archived cases be un-archived?
Yes, archived cases can be Un-archived at any point by the subscriber.

Q 7. Is there an option to export the added cases?
Yes, the added cases can be exported to excel

Q 8. Can I tag similar cases?
Yes, similar cases can be tagged together under tag names assigned by the subscriber.

Q 9. For which courts can I set Caveat alert?
For Supreme Court, you can set Caveat alert.

Q 10. Are the orders fetched automatically?
Yes, orders are fetched automatically, subject to availability on the court’s website. The subscriber gets an automatic alert each time an Order is added

Q 11. Can I filter my cases on the basis of next hearing date?
Yes, there is an option of sorting the cases date wise

Q 12. Does Casewatch have a provision to change the default alert setting?
Yes, you can change the alert settings and set the frequency of receiving the alert in Casewatch

Q 13. Can both type of alerts (Email/Text) be disabled?
Yes, you can disable email and text alert based on your individual requirement.

Q 14. Can cases be assigned to multiple team members in Casewatch?
Yes, if you have multiple team members registered on Casewatch then cases can be assigned to them.

Q 15. Can I search and add cases for my parties?
Yes, Casewatch has the feature of “Search by Party Name”. Subscriber can search for cases for their parties and directly add them for tracking into CaseWatch.

Q 16. Can I see the cause list date wise and export it to Excel/PDF?
Yes, you can view the Causelist date wise and export it to Excel/PDF

Q 17. How can I manage cases for courts which are not present online?
To manage these cases, Casewatch has a provision to “Add a court”. Once all the required details are entered you will receive the alerts.

Q 18. Sometimes court’s website do not update the hearing date, can I manage this manually?
Yes, Casewatch has a provision to manually add hearing dates for which alerts are also sent

Q 19. Can cases be permanently deleted?
Yes, cases can be deleted permanently

Q 20. Can I create notes for order or cases for sharing purpose?
You can add notes order wise and case wise.

Q 21. Can I check display board for live hearing?
Yes, for Supreme and High Court you can check the display board for live hearing.

Q 1. Will I be able to add my clients in Casewatch?
Yes, you can add your contacts/clients in casewatch

Q 2. Can I manage alerts for my clients?
Yes, you can manage alerts for your clients. Go to “My Cases” here you will see the “bell Icon ” under the “Set Alert” column, click on it and customize the alert for your client and yourself as required.

Q 3. Can I export my Client list?
Yes, client list can be exported to excel.

Q 1. Can I edit my mobile number and email id in case it is changed?
To change the mobile number and email id, please mail us at casewatch@manupatra.com

Q 2. I want my signature with logo to appear in email alerts for my clients, is it possible in Casewatch?
Yes, Casewatch Users can set up their signature for email alerts. Go to “Profile” and click on “View Customize Email”. Fill in the details, upload your logo and click on “update” to save the signature

Q 3. Can I change the Password?
Yes, from the Profile section you can easily change your password.

Q 1. Can I see order updates through calendar?
Yes, orders can be viewed from calendar.

Q 2. Can I sync the Casewatch calendar with my Google calendar?
Yes, you can sync the Casewatch calendar with Google as well as Outlook calendar.

Q 3. Can I share the case details directly from calendar with others?
Yes, you can directly email the case details from calendar.

Q 1. Do you have a mobile app?
Yes, Casewatch mobile app is available for both Android and IOS.

Q 2. Can I create To- Dos for a reminder?
Yes, from the dashboard itself you can create your to-dos list and update the various status as required.

Q 3. Can I register for a free trial?
Yes, Casewatch offers a week’s free trial. You can write us at casewatch@manupatra.com